Becoming “Twitterate”: A Glossary

January 10, 2017

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A Twitter+ Glossary

“Becoming ‘Twitterate’: A Glossary” by Julia Hengstler available as PDF & used under Creative Commons-BY, NC, SA–license here . Note: Some definitions adapted from Hengstler, J. (2011). Managing your digital footprint: Ostriches v. eagles. In S. Hirtz & K. Kelly (Eds.), Education for a Digital World 2.0 (2nd ed.). Open School/Crown Publications: Queen’s Printer for British Columbia, Canada. Available at http://bit.ly/1s92ivc .

Account. A Twitter account is necessary to post content or engage in Twitter conversations; an account can be created by an individual or group, and pseudonyms are possible; you do not need an account to view others’ publicly shared Twitter content; beware of ‘fake’ accounts; an account is like a plant and should be tended (participate in posting content and exchanges with others) to be healthy.

Block. Process whereby you prevent another account from being able to follow you, add you to their Twitter lists or see your tweets while they are still logged into Twitter; if your Twitter account is public, blocked users, are able to access your Twitter page content via a browser and see what you’ve posted there; the other user will still be able to mention you (@yourusername) in their tweets & you will not receive notification; not knowing what others say about you is not always best.

Client. A software program that allows you to access and use your Twitter account; the basic client is provided by Twitter (www.twitter.com ); other clients like Tweetdeck, or Hootsuite, provide extended functions and features; some clients are free & some fee based while others have a blended approach.

Deactivaction. Process of killing your account; once deactivation is requested there is a 30 day window for deletion; you can reactivate an account that is still in the 30 day grace period.

Digital footprint. Traces or records of a person’s online activities that may be aggregated to create a profile about a person (including groups/organizations); footprint data collected may be active—content voluntarily contributed by a person—or passive—data collected about a person by a second or third party—or second-hand—contents others contribution about you.

Direct Message. Original post by a Twitter user to another user considered a “private” communication; content usually prefaced by “D” or “DM”; users may only direct message those who are following them; a DM is not visible to followers or on the webpage version of any public accounts; it is very important to understand that the privacy of such direct messages can only be assumed and never assured; users are still able to cut/paste or screen capture such ‘private’ content.

EdChat. A subset of Twitter Chats (see Twitter Chat)  that are educationally themed; each chat has its own hashtag (see Hashtag; e.g. EdChatDE= edchat Germany); the original #edchat started in 2009 to help educators stay current with developments in the field; currently there are many variants, while many are geared to K-12 education, there are a number of post-secondary ed chats (e.g. #CdnPSE=Canadian Post Secondary Education chat; #digped=Digital Pedagogy chats hosted by Hybrid Pedagogy: A Journal of Teaching & Technology, #higheredchat, #msachat =social justice in higher ed; #fycchat = freshman youth composition; #HELiveChat=higher ed chat sponsored by UK’s The Guardian) (See http://www.onlinecollege.org/2012/09/09/50-great-twitter-chats-academia/ ); often a ‘host’ Twitter account is created like @Cdnedchat for #Cdnedchat  that happens on Mondays 5 pm PST/8 pm PST.

Follow. Act of subscribing to receive content from a particular Twitter account in your timeline; anyone can follow any other account’s public Twitter feed at any time—unless an account has blocked you (See Block).

Follower. Person or group subscribing to receive content from a particular Twitter account; if a Twitter account is public, people can see who the account follows—this can reflect on your digital footprint (See Digital Footprint).

Handle. Your chosen username preceded by the “@” sign (e.g. Julia Hengstler’s handle is @jhengstler); you pick your username—choose wisely, especially if you will be using for professional purposes; remember that even if not for professional purposes, it is likely your twitter account can & will be connected to you.

Hashflags (and Twitter Emojis). Twitter has sets of icons that can be embedded in a Tweet; some icons are commissioned/purchased for use during advertising campaigns (hashflags) while others are more basic (emojis); paid icons are enabled for a specific event/occasion; paid icons go through periods of being active so when the ad or event campaign ends, the tweets (even old ones) will lose their icons but keep their hashtag text—which allows Twitter to re-cycle icons for future uses;  began in 2010 with World Cup to represent countries by flags; to further complicate matters, not all platforms support the images (e.g. visible on Twitter.com but not in TweetDeck or third party apps); if you want visuals in your Tweets, you can also cut & paste them from sites like https://www.piliapp.com/twitter-symbols/ .

Hashtag. A keyword preceded by the “#” sign associated with a tweet to make it more discoverable, or to support aggregation of tweets on a particular topic (like putting a handle you can grab on a box); more than 1 hashtag can be associated with a tweet (e.g. #postsecondary #education #highered); hashtags ‘count’ for your 140 character limit; there are commonly used hashtags, but you can also create your own like #oltd506 for VIU’s Education course, OLTD 506; it is a good idea to investigate if a hashtag you’re thinking of using is already in use and if so what it’s associated with.

Like. When you endorse a particular tweet, retweet, or reply (See Tweet, Retweet, or Reply), by clicking the “heart button”; your ‘likes’ are listed in the “Likes” tab of your Twitter profile page (See Profile); other people can see your “likes” from your profile page; what you like can determine what ‘sponsored’ content is displayed to you; what you like reflects on your digital footprint (See Digital Footprint).

List. Way to organize tweets from various accounts to see them in an aggregated stream; you can create and define lists by topic or interests; if your Twitter account is public, others can see your lists (and what accounts are in them) from your profile page and your lists can reflect on your digital footprint (See Digital Footprint); when you add a user to your list, Twitter notifies them.

Meet-up. An informal meeting of people in a Twitter network generally organized by a person or group that determines the purpose, specific time and place, and shares the details for the meeting via Twitter; individuals then physically gather face-to-face and participate; at larger events such as conferences, meet-ups can be good networking opportunities for people who have been connecting via Twitter around special interests.


 

Mentions. When someone posts a tweet, retweet, or reply, (See Tweet, Retweet, or Reply) including your Twitter handle (@yourusername). Twitter clients (See Clients) can monitor your mentions in columns (e.g. TweetDeck); if you block someone you will not see if they mention you (see Block); the mentions timeline is a subset of notifications (see Notifications).

Mute.  Allows you to hide a particular account’s feed from your timeline without unfollowing or blocking it; the other account is not notified that they’ve been muted; you can unmute accounts at any time; muted accounts can still follow you, & send you direct messages (See Direct Message) ; when a muted account mentions you (see Mention), you will see the tweet (See Tweet) in your notifications (see Notifications);  any tweets received prior to muting would be visible as usual; if you do NOT follow the muted account, you will not see their tweets that mention you in notifications; For information re. using mute see https://support.twitter.com/articles/20171399#

Notifications. A special timeline in Twitter that includes any content relevant to your tweets (See Tweet) and handle (@yourusername); information includes latest retweets (See Retweet) of your content, tweets directed to you (replies or mentions using @yourusername), which tweets were liked (See Like) and by which accounts, & any new followers (See Follower); notifications can be filtered by type—certain Twitter clients (See Client) have more functions for filtering content.

Page. If you choose to publicly share your Twitter content, your content will be made publicly available as a web page with a URL similar to www.twitter.com/yourusername (e.g. the publicly available content from Julia Hengstler’s account is found at www.twitter.com/jhengstler); people without Twitter accounts can read your public Twitter content from this location using any web browser.

Pin. When you maintain a particular tweet at the top of your profile page by clicking on the “…” button and selecting “Pin to your profile page”; a new pin displaces the last pin; works in Twitter but not necessarily in all Twitter clients (See Client).

Poll. You can create and share Twitter polls with your followers; Twitter polls can have questions with multiple response options; voting remains live for 24 hours; how an individual votes is not publicly shared, though aggregated data is available; For how-to see http://www.simplehelp.net/2015/10/23/how-to-create-a-poll-on-twitter/ ; Note: other 3rd party apps like https://twtpoll.com also allow you to run twitter polls with increased functionality and duration; could be used as a ‘response system’ (a.k.a. ‘clickers’) in a course.

Private Account. A private Twitter account is one where only authorized people have direct access to the account’s tweets (See Tweet); this doesn’t prevent someone accessing content and copy/pasting it outside of the restricted circle—though the retweet function will be disabled; with a private account users have to approve all requests to follow (See Follow) you; your tweets will be excluded from public Google searches, though your followers (See Follower) will be able to search them in Twitter; if you direct a tweet at another user using @thatuser’sname , they will not see it unless they are one of your approved followers; if you convert from a public to a private account, any previously public content will become private from that point forward; you can only share links to specific tweets from your timeline with approved followers.

Profile. Information you that you choose to share with Twitter and the public; includes the name you supplied (can be pseudonym), your twitter username (See Handle); it can also include other links you provide, brief biographic or other statement, and a profile picture; your profile picture will appear next to your tweets when others view it in their twitter streams; sharing your bio or a statement allows others to connect with you on the basis of interests—people might avoid following or replying to accounts with no descriptive information; clicking through to an account’s profile can help you determine if you would like to follow or otherwise interact with that account.

Promoted. This is content that is delivered to you by Twitter in exchange for money from their customers—Twitter advertising; accounts, tweets, moments, trends, & videos can all be promoted by Twitter advertisers and displayed to/in your Twitter account when you login; various hashflags are a form of promoted ad campaigns (see Hashflag).

Protected Tweet: A tweet where you have actively chosen to restrict access to just your followers (see Followers); while the general public does not see a protected tweet, your followers can use cut/paste or screen capture to further share it.

Reply. On Twitter, an original post of 140 characters or less directed to a particular Twitter user; retweets are prefaced by “@” followed by the username of the person to whom its addressed; replies can help structure a conversation thread; many Twitter clients allow users to monitor replies regardless of whether you are following the person who posted the reply; replies can be a way to contact people who are not following you; a reply is visible to followers and on the webpage version of any public accounts; any account names embedded in the reply count in your 140 character limit.

Retweet. A tweet (See Tweet) from another Twitter user that is re-published on Twitter with attribution; a retweet is usually prefaced by “RT” followed by the contributor’s account name; attribution may be multilayered to indicate the path the original tweet traveled; a RT is visible to followers and on the webpage version of any public accounts; you can see who retweeted your content in notifications (see Notifications).

Settings. In this area of your account you can control aspects such as username, language, time zone, security/privacy, password, muted accounts, blocked accounts, etc.; go to your Twitter page at www.twitter.com , log in, click on your profile picture/icon and select settings.

Storify. An online application that allows users to capture data from Twitter (and other social media platforms), edit, organize and republish it; useful for curation especially for Twitter chats (e.g. https://storify.com/jhengstler/twittersmarter-chat-9-15-16) ; See https://storify.com/

Stream. The timeline of a Twitter account organized in chronological order or that can be viewed publicly online.

Timeline. This is content streamed in real-time to your account and organized in chronological order.

Timestamp. Content separate from the body of a tweet (See Tweet) that indicates when a tweet was posted; depending on your Twitter client (See Client)—can appear above or below a tweet, or in details of a tweet.

Trends. A special timeline visible in Twitter (available on your home page on www.twitter.com ) identifying popular or powerful hashtags or content; by default preferences are determined by Twitter based on your account information but you can manually change your preferences.

Tweet. A posting of 140 characters or less via Twitter sent to a user’s network or follower’s (see Follower); tweets may carry embedded links, images, video (recorded & streaming); a tweet is by default public but you can protect your tweet (See Protected Tweet).

Twitter Chat. A semi-formal online Twitter exchange among several accounts (see Account); a scheduled event generally organized by a person or group that generally follows a Q & A format around a specific, pre-determined theme hosted by a designated moderator; participation is open to anyone with a Twitter account by using the hashtags (see Hashtag)  & following the Q&A format; sorting through related tweets can get confusing as people often use a Twitter chat hashtags outside of a scheduled event to tag tweets; often a ‘host’ Twitter account is created like @Cdnedchat for #Cdnedchat  or @HigherEdChat for  #higheredchat; other e.g.s of postsecondary Twitter chats include #msachat =social justice in higher ed; #fycchat = freshman youth composition chat; #HELiveChat=higher ed chat sponsored by UK’s The Guardian); See http://www.onlinecollege.org/2012/09/09/50-great-twitter-chats-academia/ .

Twitter. A social networking platform for posting informal online journal or diary entries in postings of 140 characters or less called tweets (see Tweet)  that are shared with followers (See Follower);  Twitter allows for embedded links, images, and videos; See: www.twitter.com .

Unfollow. When you remove someone from the accounts you are subscribed to receive content from on Twitter; procedure may have social ramifications though unfollowing may be required to preserve professionalism or the character of your digital footprint (See Digital Footprint).

Unpin. When you release a particular pinned (See Pin) tweet (See Tweet) from the top of your profile (See Profile) page by clicking on the “…” button and selecting “Unpin from profile page”.

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Capture Twitter chats & #edchats with Storify

January 10, 2017

Quick tips to capture an #edchat or Twitter chat with Storify

  • Create a Storify account @ storify.com.
  • Participate in your edchat and note its hashtag (but this will work for any topic with a hashtag in Twitter).
  • When the edchat is over, login to Storify
  • Select “Create New Story”

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  • In right column click on Twitter icon, enter the hashtag in the search field (you can specify some other items using the search field like Type, Location, Language if you need), & click on search icon

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  • Storify collects all relevant tweets w/ hashtags in right hand columnedchat_storify3-fw
  • In the Story panel on the left, create a headline like “[Name of edchat] [Date of edchat] [hashtag]” like “EdchatDE November 5/2016” & add description if you wantedchat_storify4-fw
  • Pick the tweets on the right that you want to add to your “Story”
    • I usually pick “add them all” at the top of the column

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  • You can also scroll through the list on to drag/drop specific ones into your Storify story.
  • It’s now up to you if you want to “edit” the Tweets in the Storify window:
    • Delete extraneous comments (e.g. do you want to keep the “introduce yourself” responses in your content here?);
    • Organize content users strung across multiple tweets that got interspersed with other’s tweets (e.g. ones that have “1/2” and 2/2” indicate it’s a 2 part tweet);
    • Organize the question tweets by an edchat leader with all the answers (i.e. put Q1 first and all the A1 responses under it; move on to Q2 and then organize all the Q2 ).
  • Once you have edited the number and order of the tweets to your likking, publish your Storify and share the link using the “Share” button (you can pick the social media where you want to share the link via icons).
  • Of course you don’t have to share, and could keep the edited copy for yourself…but others might be interested.

If you have any other tips or tricks for capturing #edchats or Twitter chats with Storify, please feel free to add them in the comments.


There’s Regulations & Then There’s Best Practices

February 3, 2016
Image of hand extended holding a light bulb with text: Pondering Best Practices

Image adapted from niekverlaan, 2014, lamp-432247_640.jpg, CC0, https://pixabay.com/en/users/niekverlaan-80788/

(BTW, the ex-high school English teacher in me is making me say: I know, strictly speaking that title is not grammatically correct, but it sounded better. 🙂 )

In this blog, I’ve previously delved (in some detail here) into the nature of BC educators’ compliance (or lack thereof) with BC’s Freedom of Information and Protection of Privacy Act (FIPPA, or as some people may remember it, FOIPPA) . I have also mentioned that practically speaking, I don’t think we’ll reach “full compliance” on the Compliance Continuum due to the rate of technological change and our ability to keep pace (access to resources, time, and professional development aside, though clearly important factors 😦 ). What I haven’t really differentiated between is what might be considered “strict compliance” (following the letter of the law) and best practices from an educational perspective with regard to privacy legislation and the use of web-based tools by BC educators. I believe technology savvy educators should reach higher than strict compliance to address students’ & educators’ best interests. In honour of Safer Internet Day 2016’s (2/9/16) theme, “Play Your Part For a Better Internet”, I’m going to share some personal examples of this difference. It’s my way to ‘get involved, inspire, and empower’. I encourage you to share something in honour this year’s Safer Internet Day theme too!

When working with a school staff or faculty, there is what I’ll call a “strict compliance necessity” to make sure that people know their legal obligations like “knowledge, notice, informed consent” when using cloud computing or social media tools–especially those with data stored or accessed outside Canada, or those where the location of data storage is unknown; however, knowledge of such strict compliance requirements is information without context. In my opinion, de-contextualized knowledge doesn’t stick very well–and prevents people understanding why things are the way they are and what makes the specifics important in a particular context. It’s like learning the formula for the Pythagorean Theorem by heart (i.e. a² + b² =c²) without understanding the context of a right triangle. In fact, during school math, I had difficulty with that entire formula until I finally realized that it dealt strictly with right triangles and always referred to the relationship of 2 sides of a triangle to its hypotenuse: while the sides might change, the hypotenuse never did. (A little math lesson, too? 🙂 ) This is one of the reasons I now like to give some sense of the historical context that ‘grew’ FIPPA, its amendments & regulations when I present the topic to BC educators–not only the global context but also regional, as pertains to our particular province. Ensuring educators have some understanding of the context in which FIPPA legislation was written, has been amended, etc., is a best practice.

(Note: If you’re interested in approaches to privacy legislation, you should be following the current developments in the European Union since the “Safe Harbor Ruling” was struck down in 10/15. If you are following the current EU situation, and are familiar with the BC context, there are clear parallels between  the circumstances under which the EU’s new privacy legislation is unfolding and BC’s current FIPPA laws and regulations; BC was just a bit earlier.)

Now for an in-the-field example of strict compliance necessity vs. best practice with students… In strict compliance with FIPPA and FIPPA Regulations, nowhere does it direct educators to specifically provide students (and their parents/guardians where applicable) with the steps to delete accounts after a class or course–though Section 11 of the FIPPA Regulations speaks to providing “the date on which the consent is effective and, if applicable, the date on which the consent expires” (See BC’s Freedom of Information and Protection of Privacy Regulation, Section 11, http://www.bclaws.ca/civix/document/id/complete/statreg/155_2012 ). It does, however, fit under the legally interpreted aspects of “knowledge” and “notice” for mitigating risks that are critical to the concept of “informed consent”. It is also a practice I encourage my graduate students to use in my OLTD 506  course (#OLTD506) here at VIU (#VIUEd).  When a course/class using a specific online tool comes to an end, providing support documentation or tutorials that walk students through the deletion of accounts or data–as is reasonably and practically possible–would be a best practice not only in British Columbia, but anywhere. In fact, teaching students how to manage the lifecycle of their accounts and associated services/products over time teaches good digital hygiene necessary for a digitally literate citizenry.

If you’re wondering what such a document might look like, here is an example I’ve drafted for our VIU Faculty of Education: Controlling the Lifecycle of Google Accounts_shared .

NOTE BENE: A ‘how to delete an account or data’ document such as this does not replace  the documentation required for obtaining informed student consent to use tools like Google Accounts & YouTube in a BC school under FIPPA. In our case, consent documentation was provided separately along with activity alternatives for students. Controlling the Lifecycle of Google Accounts_shared is provided to students as a supplement to consent documentation.

This document was designed for use with university students in classes where the use of Google and YouTube was encouraged. If you created a similar document, you would need to tailor your content to

  • the specific tool(s) you are using & their processes for deletion/ account closure
  • the level of your audience(s) (i.e. for students and caregivers)
  • your specific school policies, and/or regional laws/regulations

and the document should include the names & contacts for the relevant individuals who can lend support.

Let me know what you think of this post & shared document. I hope it inspires you to do your own thing to “Play Your Part For a Better Internet” on Safer Internet Day 2016.

If you would like to adapt this form for your own use, just contact me & I’m happy to extend permission.

(If you’re wondering why I don’t use CC licensing here, the research I’ve seen shows that “attribution” is rarely given as requested. You’ll see I gave attribution above to the CC0 image I used even though it wasn’t strictly necessary; it’s a thanks to the author from me. If you know of research showing the statistics have changed, share it with me and I’ll be happy to revisit my licensing commitments. 🙂 )


Working with Visitor Posts in the Timeline of a Class, School, or District Facebook Page

September 17, 2015

[Note: This post is geared for people who are starting out as Facebook Page administrators, managing a class, school, or district social media presence via an organizational Facebook Page.]

Icon of One Cartoon Head in profile talking to another

By Terry [CC0], via Wikimedia Commons

You may have set up a class, school, or district Facebook page to connect with your audiences on social media. Maybe you created it as a page which is managed by a single–or limited number–of individuals to ensure that the page is content is moderated & reflects your social media & organizational standards. Maybe you’ve been moderately successful getting it of the ground for pushing out information, but are missing the interactivity people in your audiences have come to expect from social media.

One day you find that Visitor Posts are popping up on your organizational Page in a box entitled “Visitor Posts”. Congratulations! Someone’s listening and you’ve made contact. How do you respond?

You have two main tasks: determine whether the content posted aligns with your organization’s (class, school, or district’s) objectives and mission and/or serves its community? If not, click on the down arrow to the right of the post’s account name and you’ll find the options to:

  • Hide from Page
  • Delete from Page
  • Report post
  • Embed post
  • Turn notifications (off or on so you can know when comments are added)

Your decision will depend on the content you see. If the content is clearly spam or offensive, go ahead and report the post. If the post is irrelevant, or not useful for your organization at the time, but you want to be able to see it later as the administrator, hide it from your audience using Hide from Page. If the content the other account posted in your Visitor Posts is relevant and useful to you or your audiences, let it keep it showing on your Page in the Visitor Post section.

But maybe that Visitor Post is so good you’d like to do more to connect with it, the person or organization behind that other account, and share. What do you do now?

  • Like the post as your organizational Page identity.
    1. You may have a personal/professional identity on Facebook separate from the identity of the organization whose Page you manage. You want to keep this personal/professional identity separate from your actions as the organization’s (class, school, district’s) account that you are managing on Facebook. Make sure you are liking the post with your appropriate identity. To do this look in the shaded bar directly below the specific post in the Visitor Posts section. There will be an icon/avatar to the right of the “Like   Comment” with a dropdown arrow. If the icon/avatar is your personal/professional & not your organizational one, be sure to switch it.
    2. Remember “liking” implies and endorsement, so you might want to do a little reconnaissance on the Facebook account that posted to your Visitor Posts section BEFORE you like it. What or whom you “like” in Facebook terms reflects on the professional/organizational reputation of your page. For example, if an account posts something kind about your Facebook Page content, and you visit that account’s page only to find slews of racist jokes posted there, think twice about “liking” that particular account’s Visitor Post and building seeming endorsements of that account’s content.
    3. Also, feel free to add a thankful or useful comment to the Visitor’s post if you feel so inclined. Interacting with it, boosts its presence in your Visitor Posts area.
  • Share the content in your organizational Page’s timeline.
    1. Click on the day & time beneath the Visitor Post’s identity in your Visitor Posts section. This takes you to the original Visitor’s post.
    2. Below the content of the post is a bar with “Like Comment Share”. Click on Share.
    3. You have 3 options: Share Now (only Me), Share…, or Send as Message. Click on Share…
    4. You are taken to the “Share this [Link, Status, Photo, etc.]” window. Below the title of the window, use the drop down list to select the timeline you want to share it to: On your own Timeline, On a friend’s Timeline, In a group, On a Page you manage, in a private message. Select “On a Page you manage”
    5. This brings up some additional options. You will see two boxes that help you specify where the target Timeline is by selecting the Page you manage and the identity with which you are posting. Ensure that both boxes are set to the correct organizational Page, and the correct identity you want to use to share it in your organization’s Timeline.
    6. You’ll have an option to add a comment in the Share before it posts up to the Page Timeline. Feel free to post a thank you or other relevant comment.
    7. Below the content of the Visitor’s Post that you share, you have additional options for having the share be “Public” to all, or to limit your audience.
    8. Once your settings are correct, click the Share Link button in the lower right.

Hope this helps you as you begin to manage an organizational Facebook Page. If you have any other hints for newbies, feel free to share them here.


What Parents Should Know Part 1: Basic Understanding of Social Media & Digital Communications

May 27, 2013
Image of boys on bikes jumping over stack of social media logos.

Using Media is like Learning to Ride a Bike  (J. Hengstler, 2013)

Friday, May 24, 2013, I was on the Bill Good Show (CKNW 980, BC). (http://www.cknw.com/Episodes.aspx?PID=1116 in the 11:40-12:00 segment). In preparation, I thought more about what a parent or care giver should know about social media & digital communications. It fell into 3 broad categories:

  1. Basic understanding about the nature of social media & digital communications
  2. Potential risks and vulnerabilities when using them
  3. Advice for parents & care-givers

This post is Part 1. It addresses some “Basic Understandings”. Parts 2 & 3 will follow. (Be warned, I readily admit I’m still raising my own kids and shaping their use of technology, so you’ll have to check back for updates on Part 3!)

Understand Social Media is Not for “Free”, It’s a Trade

Nothing is free–despite what Facebook says–especially with social media. While the sites/services may not charge you, don’t be fooled. You are participating in a trade: your information and content for access to their services. This is something that many people–especially kids–don’t understand. If we understand that we’re entering a trade–we can try and strike a bargain we can all live with.

There are people somewhere writing code for those websites and services, running servers where all the information is stored, using up electricity water, space, etc. All those things must be paid for–and they are paid for when the service provider is able to take the information we provide and sell it to advertisers or other 3rd parties. Some services exploit their trade partners more than others. You can usually figure this out by which sites have been in the news for privacy issues, or just read it in the fine print of the site/service’s Terms of Service or End User License Agreements. If they lay claim to everything you post–with the rights to sell it at will to others, use it for advertising, etc.–keep your eyes open and be careful what you post there. Also, look at their privacy agreements:

  • Who gets access to your information?
  • Which pieces of information?
  • Will they sell it to third parties?
  • What happens if the service/site goes out of business–will your information be sold as an asset & how will it be protected if at all?

When an app or 3rd party add-on asks for access to your information, stop and think, “Does it REALLY need that information to provide the service to me?” If not, then it’s likely it really needs that information to collect your data and possibly sell it to pay for creating the app or add-on–and make a profit. Is it worth exposing your information for that service? Sometimes the answer is yes. For example, I let Google Maps know where I am so that I can get directions when I’m lost, but I don’t let my Camera app have my location data. In fact, I don’t let most of the services I use these days get my location data. Location data is a great marketing tool to target you for adds in your local area. Companies pay good money for it. Bad people like that kind of data too. Thieves, robbers, and pedophiles like it when your picture uploads are date and time stamped so they can figure out the best times and places to victimize you.

If you want to know more about the trade versus free perspective on social media, take a look at how Chris Hoofnagle (director of the Berkeley Center for Law & Technology’s information privacy programs and senior fellow at the Samuelson Law, Technology & Public Policy Clinic) is trying to get the United States FTC to level the playing field in it’s use of the word “free” for these services: http://www.law.berkeley.edu/15286.htm (Be prepared: article is not your average easy read and is pretty academic.)

Now that you know it’s a trade, protect your assets and deal with reputable sites/services–and make sure they keep their trade promises to you.

Understand the 5  Critical Characteristics

Social media and digital communications are:

  •  Persistent
    • What you commit to digitally, is basically there forever. For the not so technically literate, think of it as carved in stone.
    • All that you post online creates a digital footprint.
    • Who needs private investigators? With the amount of information we’re sharing online–our activities, interests, friends, family, locations, etc., the average person can find it in minutes!
  • Readily replicated & distributed
    • Anything you do/say online, can be copied thousands of times and sent around the work in a blink of an eye—and you thought bunnies could breed fast?
  • Always On
    • Move over New York. The World Wide Web in all its incarnations, is truly the “City that Never Sleeps.” With multitasking, we’re talking more than 24/7 and it’s virtually everywhere (pun intended).
  • Searchable

And we have

  • Limited Control
    • While you may be able to tame it, you are merely a lion tamer. You will never have full control, and one day the lion can turn on its keeper.
    • The only control your are assured of is your control of yourself, your behaviour, and what you capture digitally or put online. Control those and deprive anyone of ammunition.

Understand 5 Key Ways Digital Worlds are Different

(Note: the first 4 of these terms were taken from a reading–that I am trying to locate. Will source appropriately when I locate it. Abstraction as concept is from another reading–which again I have to locate. I’m feeling especially conscious of this, in the midst of a MOOC in online cheating where plagiarism is a bit component. Apologies.)

  • Context
    • When we talk to a group in the physical world, we can generally see who we’re talking to. That has all types of implications—like what we consider appropriate to share with that specific group.  In the online world, we may think we’re interacting in a specific context—but in reality, that context is much larger than we think, often extending to the entire world. People might think they’re in a “safe” and “closed” environment, but everything you do is just a cut & paste away from public  view. What you think only a few are seeing, might actually be seen by hundreds or thousands.
  • Appropriateness
    • As mentioned in context, when we’re talking to groups in the physical world we know what’s “OK” to share in terms of content, jokes, personal comments, etc. When we’re online, we may think we’re in a specific context—talking to a specific group—and determine what’s appropriate to share with them. Online we can have many unintended audiences, so we’d better tailor our “appropriateness” to Grandma, our next employer, our scholarship review team, etc. If it’s not OK for a future employer or Grandma to see/hear, don’t post it.
  • Distribution
    • In the paper based world, it took effort to make duplicates on a photocopier and then you’d have to mail them out, post them up around the neighbourhood, etc. In the digital world, all it takes is a post on a site to move out and replicate around the world.
    • Don’t trust “private” communications like direct or private messaging functions. They only stay private as long as the person receiving them likes you and is willing to keep them private.  Your “private” content is just an angry cut & paste away from being public.
  • Access
    • In the paper based world, it took effort to “find” things—records, comments, minutes from meetings, etc. In the digital world, just about everything is a URL (web address) away from you—and if you don’t find it, someone else will and share it with you. Search engines are constantly working to make sure every bit of data is as accessible to the world as possible.
  • Abstraction
    • When we communicate with people face to face, we get many clues—body posture, facial expressions, eye contact or lack thereof—that help us understand how our message is being received and processed. We know we are communicating with another human being. Most of the time, online communication lacks many of those clues. The person on the receiving end of the communication becomes a bit less “real”, distanced from us, and more of a concept. Because of this, there may be less consideration of how people will react or deal with our online activities. People can treat others differently than they would face-to-face–generally with a lot less empathy.

Understand that Age & Maturity Matter

It’s like learning to ride a bike.

Think of how your child learned to ride a bike. Likely s/he started on a tricycle–lots of balance, feet can touch the ground when seated, probably not straying too far from you. Fast forward to the first 2 wheeler–probably with training wheels (or for you more modern folk–with a low seat and pedals removed to coast). You probably had to put some time and effort in beside him or her–maybe holding the back of the seat to help with balance–until suddenly there s/he was pedaling away from you. Then it was an issue of where they were going, with whom, and for how long. Using social media and digital communications is a lot like that. I’m guessing you wouldn’t stick your kid on a two wheeled bike with pedals and no training wheels before s/he was ready. So don’t give them free range with social media and digital communications until they can show you they can act responsibly with them.

Part 2 to follow soon.


Trying to Raise Techno-Responsible Kids: Story 1

April 10, 2013
Image

Digital Footprints Copyright 2013, Julia Hengstler
(Permission: image may be reused with attribution and a link to this page)

  I just read a piece where a parent was dumfounded by what kids post on Instagram. The author called for parents to check all their children’s Instagram accounts–those of their friends, etc. So many people get hung up on what people–including kids–are posting on Facebook, what they’re putting on Instagram, what they are putting here, there and everywhere, that they can’t see the forest for the trees. People are focusing on what users are doing with specific TOOLS. Kids–and adults–need general guidelines to help frame behaviours. Kids are literal—they grow into the ability to transfer knowledge and think abstractly. (That said, I know quite a few adults who are still pretty literal.) You give them a rule for one tool—and it’s just that, a rule for ONE tool. As adults, and for myself as an educator, I feel an obligation to think wider and deeper than the implications of behaviour with or in one tool. We, socially, and as individuals, need to take a step back from focusing on the tools and look at the behaviours we want to encourage. Some additional details may be needed for specific tools, but the bedrock needs to be a general guideline or value. Ultimately, I have no idea what tools my kids will be using in adulthood–so I need to try to prepare them in a way that deals with current technology and will accommodate future ones as well.

This is the first of what will likely be a few posts on what I actually do with my own kids when I’m wearing my tech-savvy parent hat. I hope it makes you think.

When My Kids Got Their iPods

The first thing I did before handing over the iPods was to tie them to my personal iTunes account. I consciously set it up so that I would manage and monitor their devices and approve any app purchases and installs. The boys were 6 and 8 at the time.  [I haven’t yet decided when I will let them do some downloading and managing on their own. I’m not there yet.]

I knew from all the social media training, research, writing that I do—images are powerful tools. That’s nothing new—“a picture says a thousand words”.  As soon as my kids got their first iPods with built-in cameras about a year and a half ago, we had a couple cardinal rules from the very beginning:

  1. no pictures of naked bodies or naked body parts EVER;
  2. no pictures of any other kid without permission from the kid’s parents.

These were rules writ LARGE.  I explained that we don’t want people doing things with our images without our permission and that there were bad people out there who could use our pictures to do bad things.

I added another rule after the first week or two, because the boys were getting app recommendations from friends for first person shooter games, gang themed apps, etc:

3) we don’t download apps to do things electronically that we would have issues with in  real life.

Under this rule, I’ve allowed my boys to virtually kill dinosaurs to protect villages, and mow down zombies to protect the living—but no hurting virtual humans.

The boys had been SOO excited to get these ipods. In the first couple of weeks, my younger son absolutely bombarded me with requests to download this or that app. I couldn’t take it, so I designated every Friday as “App Day”. (Since then, the novelty has worn off and I just take the requests as they come.) About 3 weeks after my boys got the iPods in their hot little hands, we were commuting on the ferry to school and work. As we were waiting to disembark in the car, my older son asks me if I would download an app his friend had called Office Jerk. (We had a later incident with another app recommendation from the same friend–for a later post). Not liking the implications of the title, I asked my older son to explain to me a bit more about the game. My projections from the title weren’t far off. Basically, you virtually bully a character in a virtual office. When my older son finished his explanation, this is how our conversation went:

  • Me: “Isn’t that bullying?’
  • Older Son: “Yes.”
  • Me: “Is it OK to bully people in real life?’
  • OS: “But it’s not real! It’s just a game.”
  • Me: “What’s our rule?”
  • OS: “No apps for stuff we wouldn’t really do in real life. [Pause…..] So is it ok that Younger Son took a picture of his penis and used it as an avatar on the Star Wars game?”

I was dumfounded. “WHAT????” my inner voice screamed for about 3 real seconds.I do this stuff for a living, and here my kid was doing exactly what I thought was a HUGE techno no-no. What kind of tech savvy parent was I? [Let me just note here, that the Star Wars app in question was NOT networked or multiplayer and only functioned on the device itself. Thank heavens!]

  • Me: “Give me the iPod, YS. Right now! I want to see that.”
  • YS: “I already deleted it.”

He handed it over and the picture was gone. I kid you not—mere SECONDS  had elapsed—and  my youngest ( a fairly sharp laddie) knowing I was about to blow a gasket, had deleted it. As if that would mitigate his situation….

  • Me: “What rule did you break?”
  • YS: “The one about no picture of naked body parts.”

There was no hesitation in his response–so it was obvious to me that he knew and remembered this rule quite clearly.

  • Me: “What were you thinking?
  • YS: “I don’t know…”
  • Me: “That’s it. You are not getting your iPod back for 6 months. This is major.”

I could not believe that MY son could do this: I mean I train adults and students on technology use all the time. It’s my job–did I already say that? You’d be amazed by how many more times I was to say that to myself.  I was literally side-swiped. (Just realized the pun in there when reading for errors!)

So, within weeks of getting the iPod—a device he’d been pleading for for months, of hounding me for the latest and greatest apps in the first 3 weeks of ownership—my youngest found himself cut-off from the coveted device. By the time school and work had ended, and I was back home, I did relent somewhat. In discussion with my husband, I reduced the banishment to 3 months. For 3 months that iPod sat in plain sight on the highest kitchen cabinet where YS could see it daily and repeatedly. Periodically, my younger son would look at the iPod high on the kitchen cabinet and say to me:

  • YS: “It’s been 3 months, right?”
  • Me: “No. It’s been 2 weeks.”

A week later,

  • YS: “Friend X said that it’s been 3 months now. Do I get my iPod back today?”
  • Me: “Friend X can say whatever he likes, you have almost X more weeks to go.”

This little dialogue was a refrain in our house for quite a while—with the calendar check-ins dropping off until we got closer to the actual device return date.

From the day it happened, I spoke about this incident with my friends, parents of my kids’ friends, and colleagues.  Every adult in YS’s circle knew why he had lost his iPod and that he’d lost it for 3 WHOLE MONTHS! OMG! OS learned his lesson by proxy—and I think quite a few other kids did too. My friend, Kelly, said, “Do you mind if I use you as a cautionary tale?” A colleague, Sally McLean, was doing some professional development about the time that this took place. When I told her what happened, she asked if she could use my story during her session. I spoke about what I had done during a radio talk show. The host accused me of being a bit hard on my son.

I was hard enough to ensure that my son has the basic concepts that will help him deal with the major and far reaching issue of sexting when it comes up in his pre-teen & teen years. I have taught him that I take certain technology rules very seriously. I have taught him that images are powerful things and that images–especially those of children–require special care and handling. When the whole Amanda Todd  story arose, and I explained the course of events as I understood them, I asked my boys what Amanda might have done to have changed her story. Both boys promptly answered that she shouldn’t have shown her breasts on the video chat when the stranger asked her to.

I can happily say that we’ve not had any more explicit picture incidents in the last couple years. We’ve had about 2 issues with taking pictures of other kids—even friends—small potatoes in comparison with the first big rule situation we had. I’ll post about how I handled those another day. I’m happy to say that I have seen YS at school picnics asking parents if he could take a picture of a friend–and asking the friend too.

Hope this helps you frame some responsible device use for your kids and students! Let me know what you think or what you do to help guide responsible device use.


Digital Citizenship Tips for Families of Kids in Digital Environments

October 18, 2012

If you follow me on twitter @jhengstler, you may be aware that I have been fairly vocal about the Amanda Todd cyberbullying case. The case is a tragedy and my heart bleeds for Amanda and her family.

While this case has provided a rallying point for the issues of bullying, and cyberbullying, I have been working to widen the discussion to the notion of “digital citizenship” for BC schools. As a society, it seems much easier for us to identify inappropriate or unacceptable behavior, then to define good social norms (expected appropriate behaviors, etc.) for our use of technology. I believe that some kind of K-12 initiative around digital citizenship that defines core values and expected appropriate behaviors might be a good approach for schools to take to empower our society to deal productively and safely with technologies well into our future. It is clear that a discussion of cyberbullying, sexting and the like will need to be included, though exactly what “digital citizenship” might look like in our BC context is a matter for wider discussion (that I hope will happen soon). That said, I believe it needs to be strongly centered on our social values.

As with any issue that deals with values and how we behave, parents, guardians and families have a significant role to play. Below are some suggested digital citizenship tips and strategies that might help frame children’s use of technologies. These tips and strategies are adapted from my tweets on October 11, 2012 in response to a question posted to me by @LorraineJLola. 

Digital Citizenship Tips for Families of Kids in Digital Environments

1) Be clear on your family values—e.g. respect, tolerance, etc—discuss those with your child.

  • If you’re not sure where to start, look at some of the 8 universal values identified by the Institute for Global Ethics like love, truthfulness, fairness, respect, tolerance, responsibility, unity, freedom

2) Model what you want your children to do on or with technology. Show them through your use of technology the values and behaviors you expect.

  • Connect your behaviors to those values and speak to that connection.
  • You may have to get up to speed on a technology, but probably not your family values!

3) Teach that whatever we commit to digital environments is permanent & can/will be connected to us

  • There are no “do-overs” or “take-backs”—just damage control & taking responsibility.
  • No one is every truly anonymous–they share enough information that they can be tracked down.
  • Make sure what you do/say/post reflects well on you.

4) Teach that any information shared in “confidence” in a digital format is just a cut and paste away from being common knowledge for the world

  • If you want to share sensitive information with others, it may be best in face to face conversations.

5) Draft some rules for behavior and etiquette centered on your family values for how members of the family are expected to use technology in the house & out of it

  • Reinforce that the values & rules of behavior expected in face-to-face life still apply in ALL digital environments and with ALL technologies
  • Just because you can’t see a person you interact with, or know his/her real name, you are still responsible for dealing with them civilly and accountable for what you say & do

6) With smaller children (say pre K to grade 3?), have them interact on digital environments through you or while you directly supervise.

  • Discuss what they want to say, post, share before it’s done—when and how content or conduct is appropriate or not,when and how others’ posted content or conduct is appropriate or not.

7)  If you give younger kids access to their own technology, or time on their own with technology, create some type of approval system for accounts, app downloads, etc. where you talk about why kids are permitted or not permitted a particular one.

  • Don’t download apps or create accounts on systems that go against your basic family values.
  • Discuss how they violate your values and expectations.

8) If you allow children to connect with others online, start with people they actually know in the real world–people they might talk to face to face.

  • It’s easier to think of a person you connect with in the face to face environment as being “real” online–with feelings, thoughts, etc.
  • If there are issues that arise online with people they really “know” they could talk about the issue in person, you could contact the parent/guardian, etc.

9) If working with older kids, talk to them about what types of apps they are running, content they are posting online.

  • Have critical discussions about whether the way they are conducting themselves in these digital environments represents the values you expect.

10) Before cutting children “loose” in online ‘big people’ social networks with their own accounts, think about allowing them to use “fenced”  systems where memberships are restricted, you define who they connect with, and content is monitored–by the service and by you.

  • Have critical discussions about whether the way they are conducting themselves in these digital environments represents the values you expect.

9) Teach kids & yourself how to do screen captures from whatever technology you’re using should they ever need to capture “evidence” of an event.

  • You might want to capture a record of good conduct, behavior, community contribution for a child’s digital footprint, eportfolio, or school project.
  • You might want to capture a record of inappropriate behavior your child experienced–or committed–to discuss or protect.
  • NOTE: Adults must be very careful when evidence of sexting is involved—as adults collecting sexting evidence involving minor children could be identified as pedophiles. It has happened before to some school officials who were later acquitted. Contact the local police if you are made aware of evidence of sexting.

10)   Know your school’s policies for dealing with technology. 

  • What does their acceptable use policy look/sound like? Can you see your values in it?
  • Is there a code of etiquette or behavioral expectations? Does it resemble yours?
  • Is there clear language to deal with digital aggression–discipline, data collection, etc.?
  • If you feel the policies need revision (or creation!)—work with the school to draft new language–or locate people who can help.

11)   Know your children’s friends & cultivate their trust. Discuss your family values with them if they are visiting your house.

  • Your child’s friends might tell you things about your child—even if your own child won’t.

12)   Know that cyberbullying—digital aggression—is significantly different from any schoolyard bullying you might have experienced

  • It’s 24/7 & follows you everywhere. There is not walking away from it.
  • “Just turn it off” or “Just delete your account” is not a sufficient response.
  • People may believe that they are anonymous in digital environments and may conduct themselves in ways they never would face-to-face.

13)   Don’t be afraid to ask for support to educate yourself or keep your children safe

  • Educate yourself if you think you need to know more about a digital topic: many experts will reply to your emails or posts on their blogs.
  • If you think your child is at risk, involve police, child welfare, mental health professionals

That’s all I have for now. Anything else you would like to add?